Privacy & Cookie Policy for Garnet Patient Advocacy
Last Updated: September 17, 2026
At Garnet RN Patient Advocacy, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use it, how we may share it, and how we use cookies and similar technologies when you visit our website or use our services.
1. Information We Collect
Depending on how you interact with Garnet RN Patient Advocacy, we may collect the following types of information.
Personal Information
This may include information that identifies you personally, such as:
Your name
Email address
Phone number
Contact and communication preferences
Information you provide through contact forms, appointment requests, consultations, or other communications
Information relating to your healthcare needs or circumstances that you voluntarily provide in connection with our patient advocacy services
Because our services involve patient advocacy, information you provide may include sensitive or health-related information. Please do not submit confidential medical or health information through general website forms unless specifically requested or instructed to do so.
Scheduling Information
If you schedule an appointment through our website, your information may be collected through Calendly, our third-party scheduling provider. This may include your name, email address, phone number, appointment details, and other information you choose to provide through the scheduling form.
Calendly may also collect certain technical information and use cookies and similar technologies in connection with its scheduling services.
Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
IP address
Browser and device type
Operating system
General geographic information
Pages visited and links clicked
Date and time of your visit
Referring website
Information about how you interact with our website
Information about how you interact with our advertisements or marketing content
This information may be collected through cookies, pixels, tags, scripts, and similar technologies.
2. How We Use Your Information
We may use the information we collect to:
Provide patient advocacy services and consultations
Respond to inquiries and requests
Schedule and manage appointments
Communicate with you regarding your services or case
Coordinate communications with healthcare providers when authorised or otherwise permitted
Provide patient education and care coordination
Send appointment reminders, post-visit instructions, lab notifications, billing notifications, and other service-related communications
Send newsletters, updates, or promotional communications when you have opted in
Understand how visitors use our website
Monitor website performance and identify technical issues
Measure the effectiveness of our advertising and marketing activities
Improve our website, services, and user experience
Protect the security and integrity of our website and systems
Comply with applicable legal and regulatory requirements
3. Health Information and HIPAA
Garnet RN Patient Advocacy may receive health-related information in connection with the patient advocacy services it provides.
Where HIPAA applies to information handled by Garnet RN Patient Advocacy, we will handle protected health information in accordance with applicable HIPAA requirements and our obligations to safeguard that information.
Not all information collected through this website is necessarily protected health information under HIPAA. Website information such as IP addresses, browsing activity, and information collected through cookies or advertising technologies may be subject to other applicable privacy laws and regulations.
If you are a patient of a healthcare provider, your healthcare provider may have its own Notice of Privacy Practices governing how that provider uses and discloses your protected health information.
4. SMS and Electronic Communications
With your permission, we may contact you by phone, text message, or email regarding your services.
SMS communications may include:
Appointment scheduling
Appointment reminders
Post-visit instructions
Lab notifications
Billing notifications
Patient education
Case management or care coordination communications
Message frequency may vary. Message and data rates may apply.
Information and phone numbers obtained as part of SMS consent will not be sold or shared with third parties or affiliates for their own marketing purposes.
SMS communications may be provided through third-party communication platforms, including RingCentral.
You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP.
Opting out of SMS does not necessarily prevent us from contacting you through other appropriate methods regarding your services.
For additional SMS terms, please see the SMS Terms of Service included in our Terms & Conditions.
5. How We Share Information
We do not sell your personal information.
We may disclose information when reasonably necessary to provide our services, operate our business, or comply with legal obligations.
Healthcare Providers
We may communicate with healthcare providers or other members of your healthcare team when you have authorised us to do so or when otherwise permitted by applicable law.
Service Providers
We use trusted third-party companies to help us operate our website and business. These may include:
Wix, which hosts and supports our website
Calendly, which provides appointment scheduling services
RingCentral, which provides communication and messaging services
Google, which provides analytics, tagging, search, and website performance tools
Microsoft Bing, which provides webmaster and search performance tools
Meta, which provides advertising and marketing measurement tools
These providers may collect or process information as necessary to provide their services. Their handling of information may also be governed by their own privacy policies and terms.
We configure our analytics and advertising tools to avoid intentionally sending confidential medical information, health information submitted through patient advocacy forms, or information about a person's specific healthcare circumstances to advertising platforms.
Legal Compliance
We may disclose information when required or permitted by law, including in response to legal process, court orders, government requests, or to protect the rights, safety, or security of Garnet RN Patient Advocacy, our clients, or others.
6. Cookies and Tracking Technologies
Our website uses cookies, pixels, tags, scripts, and similar technologies to operate the website, understand how visitors use our website, measure marketing effectiveness, and improve our services.
These technologies may be provided by Wix and third-party services we use, including Google, Microsoft, Meta, and Calendly.
Essential Website Technologies
Our website is built and hosted using Wix Studio. Wix may use cookies and similar technologies that are necessary to operate, secure, and maintain the website and provide features such as navigation, forms, security, and other website functionality.
Calendly may use cookies and similar technologies when its scheduling services are used or embedded on our website.
Analytics and Website Performance
We use Google Analytics to understand how visitors interact with our website. This may include information such as pages viewed, traffic sources, approximate geographic information, device and browser information, and website interactions.
We use Google Tag Manager and Google tagging technologies to manage and implement website measurement and tracking technologies.
We use Google Search Console to understand how our website appears in Google search results and to monitor search performance and technical issues.
We use Bing Webmaster Tools for similar purposes in connection with Bing search results and website performance.
These services may collect information about your device, browser, website activity, and interactions with our website.
Advertising and Marketing Technologies
We use Meta Pixel and Meta Conversions API (CAPI) to measure the effectiveness of our advertising and marketing activities, understand how visitors interact with our website, and measure advertising performance.
These technologies may collect information such as website activity, browser or device information, IP address, and interactions with our website or advertisements.
We do not intentionally use these advertising technologies to collect or transmit confidential medical information, health information submitted through patient advocacy forms, or information about a person's specific healthcare circumstances.
Managing Cookies
Depending on the cookies and technologies used on our website, you may be able to manage or decline non-essential cookies through our cookie consent tools or your browser settings.
You can also adjust your browser settings to block or delete cookies. Please note that disabling certain cookies may affect website functionality.
Third-party services may also provide their own controls for managing cookies, tracking, and personalised advertising.
7. Data Security
We take the security of your personal information seriously and employ reasonable administrative, technical, and organisational measures to protect it from unauthorised access, use, alteration, disclosure, or destruction.
However, no method of transmitting or storing information electronically is completely secure. We cannot guarantee the absolute security of information transmitted to or through our website.
For this reason, please avoid submitting highly sensitive medical or personal information through general website forms unless we specifically instruct you to do so.
8. Your Rights and Choices
Depending on applicable law, you may have rights regarding your personal information, including the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of information, where applicable
Withdraw consent where processing is based on consent
Opt out of marketing communications
Opt out of SMS communications by replying STOP
Manage or withdraw consent for certain cookies and tracking technologies
To make a privacy-related request, please contact us using the information below.
Certain information may be retained when required for legal, regulatory, recordkeeping, or legitimate business purposes.
9. Children's Privacy
Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13 through our website.
If you believe that a child has provided personal information to us through the website, please contact us so that we can take appropriate steps.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, or applicable legal requirements.
When we make changes, we will update the Effective Date at the top of this policy and post the updated version on this page.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact:
Garnet RN Patient Advocacy
Email: leah@garnetadvocacy.com
Phone: 214-281-8133
Submitting information through our website does not necessarily establish a client relationship.